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Heather A. Hans


  • Instructional design
  • User experience design
  • Project management
  • Process development
  • Web & multimedia design
  • Training & teaching
  • Creative problem-solving
  • Writing and proofreading
  • Technology: HTML, CSS, Dreamweaver, Creative Cloud, Captivate, Storyline, Rise, Camtasia, LMS (Sakai), Mac/PC environments, Cross-browser testing


Learning Experience Designer – Learning Innovation: Duke University (July 2018-Present)

  • Leads course design and project management on 3-6 online courses at a time, focusing on higher-level planning, goal-setting, learner engagement, and team collaboration.
  • Works collaboratively with team to identify and implement improvements to course design process, training materials and resources, quality assurance, and evaluation.
  • Prototypes course sites, templates, and documents for use in course development and design.
  • Proposes improvements to user interfaces and works with learning technologies team to build consensus and implement changes.

Instructional Designer – Carolina Office for Online Learning: UNC-Chapel Hill (January 2016-July 2018)

  • Designed 3-4 new online courses per term, collaborating with instructors to produce high-quality course content that is interactive, outcomes-based, and user-friendly.
  • Consulted with instructors to determine their goals for online learning; brainstormed instructional strategies; and developed customized prototypes for learning units.
  • Managed a four-person team in updating 75-80 online courses per term, set deadlines and workflows, and conducted QA on all courses.
  • Created and edited learning content using a range of web and design skills; provided feedback to instructors on their scripts, storyboards, website content, assessments, etc.
  • Identified strategic and operational issues and collaborated to implement solutions.

Instructional Design & Assessment Librarian – Guilford College (August 2014 – January 2016)

  • Collaborated with faculty to design customized research sessions for their classes; taught 20-30 library instruction sessions per term.
  • Led planning, policy development, and assessment for the Library Instruction (LI) program, created LI curriculum, and trained library instructors.
  • Created online learning modules, websites, and tutorials to support students’ research, media, and technical skill development.
  • Consulted with faculty and taught workshops on instructional technology, course design in Moodle and Canvas, and media- and web-based project design.

Learning Commons Librarian – High Point University (April 2013 – July 2014)

  • Taught 10-15 library instruction sessions per term to introduce undergrads to academic research.
  • Lead library communications, including the library website, social media, blog, and outreach.
  • Collaborated with a WordPress developer to create a new library website; updated to a new theme and homepage in the following year based on analytics and usability testing.


  • Master of Library & Information Studies: University of North Carolina at Greensboro (2013)
  • BA, Studio Art & Minor in Art History: Wake Forest University (2006)

Professional Awards & Development

  • Coursera Educator Webinar: “Transforming Course Materials into Videos: Case Study Examples” (May 2019)
  • Information Technology Award Winner (Dec 2017)
  • UNC-Chapel Hill ACRL Assessment Immersion Program (Nov 2015)
  • Nashville, TN Presentation: “Impactful Partnerships: Collaborating with Faculty for Effective Teaching and Learning,” NCLA Biennial Conference (Oct 2015)