Resume

Heather A. Hans

Instructional design
User experience design
Project management
Process development
Web & multimedia design
Training & teaching
Creative problem-solving
Writing and proofreading
Technology: HTML, CSS, Dreamweaver, Creative Cloud, Captivate, Storyline, Rise, Camtasia, LMS (Sakai), Mac/PC environments, Cross-browser testing

Leads course design and project management on 3-6 online courses at a time, focusing on higher-level planning, goal-setting, learner engagement, and team collaboration.
Works collaboratively with team to identify and implement improvements to course design process, training materials and resources, quality assurance, and evaluation.
Prototypes course sites, templates, and documents for use in course development and design.
Proposes improvements to user interfaces and works with learning technologies team to build consensus and implement changes.

Designed 3-4 new online courses per term, collaborating with instructors to produce high-quality course content that is interactive, outcomes-based, and user-friendly.
Consulted with instructors to determine their goals for online learning; brainstormed instructional strategies; and developed customized prototypes for learning units.
Managed a four-person team in updating 75-80 online courses per term, set deadlines and workflows, and conducted QA on all courses.
Created and edited learning content using a range of web and design skills; provided feedback to instructors on their scripts, storyboards, website content, assessments, etc.
Identified strategic and operational issues and collaborated to implement solutions.

Collaborated with faculty to design customized research sessions for their classes; taught 20-30 library instruction sessions per term.
Led planning, policy development, and assessment for the Library Instruction (LI) program, created LI curriculum, and trained library instructors.
Created online learning modules, websites, and tutorials to support students’ research, media, and technical skill development.
Consulted with faculty and taught workshops on instructional technology, course design in Moodle and Canvas, and media- and web-based project design.

Taught 10-15 library instruction sessions per term to introduce undergrads to academic research.
Lead library communications, including the library website, social media, blog, and outreach.
Collaborated with a WordPress developer to create a new library website; updated to a new theme and homepage in the following year based on analytics and usability testing.

Master of Library & Information Studies: University of North Carolina at Greensboro (2013)
BA, Studio Art & Minor in Art History: Wake Forest University (2006)

Coursera Educator Webinar: “Transforming Course Materials into Videos: Case Study Examples” (May 2019)
Information Technology Award Winner (Dec 2017)
UNC-Chapel Hill ACRL Assessment Immersion Program (Nov 2015)
Nashville, TN Presentation: “Impactful Partnerships: Collaborating with Faculty for Effective Teaching and Learning,” NCLA Biennial Conference (Oct 2015)